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STORE POLICIES

BD offers a 30-day satisfaction guarantee on the product it manufactures (not on re-distributed product). If for some reason the customer is unsatisfied with the BD product it may returned for credit towards another BD product. This will be upheld through distribution as well, as the dealer/distributor will only receive credit on account. Electronic items that have been opened are not eligible for this guarantee. Other conditions are:

  1. All Returns must be made within 30 days unless classified under the once a year stock return (See below).
  2. Returns must be in original packaging, unopened and in a salable condition (this is determined by BD).
  3. All Returns must have RMA#
  4. Parts that have been installed or attempted to be installed cannot be returned.
  5. Open packaged items will be charged a 20% restocking fee along with price of parts missing.
  6. Open packaged electronic items are not returnable (i.e. Tuners, FICMS, Modules).
  7. Refunds are made in the same manner in which you made payment: credit to your charge card or refund check if you paid by check. If you have an account, refunds will be posted to account only.
  8. BD does not pay return freight; in the case products is returned freight collect, the freight charge will be deducted from the return amount.
  9. If you feel the part is defective, or is damaged in shipping or other than what you ordered you must contact BD Customer Service for an RMA.
  10. Special Order or Obsolete product is not eligible for return .
  11. For distributed product (Non BD manufactured product), all technical assistance and warranty must go through the original manufacturer.
  12. Original invoice (proof of purchase) must be provided for goods returning. There may be a charge for BD to search for original invoices.

Privacy Notice

This privacy notice discloses the privacy practices for bddiesel.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  1. See what data we have about you, if any.
  2. Change/correct any data we have about you.
  3. Have us delete any data we have about you.
  4. Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1-800-887-5030 or via email at sales@bddiesel.com.

BD Diesel Performance General Terms and Conditions
May 1st, 2019

  1. BD offers a 30-day satisfaction guarantee on the product it manufactures (not on re-distributed product). If for some reason the customer is unsatisfied with the BD product it may returned for credit towards another BD product. This will be upheld through distribution as well, as the dealer/distributor will only receive credit on account. Electronic items that have been opened are not eligible for this guarantee. Other conditions are:
    1. All Returns must be made within 30 days unless classified under the once a year stock return (See below);
    2. Returns must be in original packaging, unopened and in a salable condition (this is determined by BD);
    3. All Returns must have RMA#;
    4. Parts that have been installed or attempted to be installed cannot be returned;
    5. Open packaged items will be charged a 20% restocking fee along with price of parts missing;
    6. Open packaged electronic items are not returnable (i.e. Tuners, FICMS, Modules...);
    7. Refunds are made in the same manner in which you made payment: credit to your charge card or refund check if you paid by check. If you have an account, refunds will be posted to account only;
    8. BD does not pay return freight; in the case products is returned freight collect, the freight charge will be deducted from the return amount;
    9. If you feel the part is defective, or is damaged in shipping or other than what you ordered you must contact BD Customer Service for an RMA;
    10. Special Order or Obsolete product is not eligible for return
    11. For distributed product (Non BD manufactured product), all technical assistance and warranty must go through the original manufacturer;
    12. Original invoice (proof of purchase) must be provided for goods returning. There may be a charge for BD to search for original invoices.
  2. Products manufactured or distributed by BD Diesel Performance, BD Engine Brake Inc. or Valley Fuel Injection Ltd. are guaranteed for terms set out in the warranty statement supplied with each. All warranties are limited to the original purchaser only and bill of sale is proof of warranty start date. Product purchased from Amazon, E-bay, and non-approved dealer or retailer, on the Do-Not-Sell list or is not an authorized installer voids warranty. BD reserves the right to resolve a warranty claim by either product repair or replacement.
  3. RMA (Return Material Authorization) claim number must be obtained before any product is returned to BD for warranty consideration.
  4. The following information is required to obtain a RMA number before returning product or submitting paperwork:
    1. Copy of original invoice to end use customer and distribution outlet showing purchase of product and date of sale;
    2. Serial number or date code of product if applicable;
    3. Vehicle information such as make, model, mileage, drive train, current horsepower rating, etc.;
    4. Full description of complaint and what has been done so far;
    5. Copies (if applicable) of any invoice for replacement product, related parts required for job (i.e. transmission fluids, service parts), work order or invoice for labor incurred;
    6. Dyno report for any horsepower restricted products;
  5. RMA and product Serial number or date code number must be on all paperwork and correspondence. Failure to obtain the required information or paperwork will result in delay or denial of any warranty claim.
  6. Serial Numbers must be recorded on the original sales invoice. If not recorded, BD will determine the date-in-service as the date that serial number left the BD warehouse.
  7. Other Expenses such as towing, lodging, food, communication, taxes, levies, fines, freight or any other such inconvenience expense are the sole responsibility of the original purchaser.
  8. Misapplication - BD is not responsible for any expenses such as parts or labor for the replacement of any product that has been installed for the incorrect application. Any standard transmission clutch installed in the wrong application such as mismatched horsepower, torque, towing or other such ratings will have the warranty voided on product.
  9. CORES:
    1. All cores returned must be LIKE FOR LIKE, matching application and year.
    2. Cores must be from a running engine and not assembled from scrap parts.
    3. Cores that have been disassembled or have missing and/or damaged major components will not receive full core credit or denied.
    4. Damage to the core due to contamination, mishandling and/or any condition beyond normal wear will have surcharges deducted from credit or denied.
    5. Cores to be returned must be processed through web portal at cores.bddiesel.com and all procedures to be followed.
    6. Unless product has been indicated as being in the free core return freight program, any Collect or COD freight costs will be deducted from core credit amounts plus possible administration fee.
    7. BD shipping department can help determine the best carrier and correct warehouse location for returns as brokerage or other charges incurred from shipping to an incorrect warehouse will be deducted plus administration fee.
    8. Core must be returned in the original box the exchange product was shipped in. Transmission cores must be complete and in the original shipping container. All brackets supplied with the original exchange product must accompany the core.
    9. All cores must be sufficiently drained of fluids to prevent external leakage or container damage. FREIGHT CARRIERS WILL NOT ACCEPT LEAKY PARCELS. Any core return shipment that does not meet these requirements, is received damaged, and/or is tagged as an environment hazard (IE: fluid left in cores) will be refused or the core security charge credit will be penalized.
    10. Core security charge will only be refunded if core is returned within 30-days of product being put into service/installation, 90-days after end user purchase, and/or, 18-months after dealer/distributor purchase. After which, market value of the core may be offered if core is needed by BD.
    11. If the product has been purchased elsewhere from BD, the core security charge credit may be issued from the original purchaser.
  10. BD has the right to cancel any order due to any error(s) of any type (i.e. price, description, picture, etc.). Any payments made on any canceled order due to errors will be refunded and no extra compensation will be given for such to any parties involved. All prices are subject to change without notice.
  11. Pictures and descriptions may not exactly represent product or applicable to all vehicle applications, and, should be considered as reference only.
  12. Prop 65: All BD parts that leave our plant will have a label with the California Prop 65 declaration "WARNING Cancer and Reproductive Harm www.P65Warnings.ca.gov". BD is not responsible for any alteration or removal of the label once it leaves our facilities.
  13. CARB Info and restricted parts: Products that surpass the classification of stock replacement and do not have an EO number will have "97" in the note column.
  14. Conditions are subject to change with 30-day notice.
Shipping policy

FREE Regular (Ground) Shipping is available on orders over $200 USD / $250 CAD (not including taxes) with the exception of large items (i.e. transmissions) that can only be shipped by LTL truck freight. The cost that would have been charged by this method if it had not been "free" cannot be deducted from other shipping options in attempts to obtain faster shipping methods at discounted rate. The actual courier used to deliver the package(s) will be determined by BD Diesel. Approximate delivery time is 2-10 business days. By selecting the "FREE" shipping method means you accept these terms.

Delivery times are estimated and cannot be guaranteed. BD Diesel is not responsible for any delay in receipt of product due to weather, natural disaster, mechanical malfunction, labor dispute, or, any other situation the freight company encounters. Inspect shipping container and product upon receipt and advise freight company of any damage concerns immediately.